Privacy Policy – Comfort Istanbul Travel
Who We Are
Comfort Istanbul Travel is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect information provided through our website, booking requests, contact forms, WhatsApp communications, email correspondence, and customer support channels.
Our website address is: https://www.comfortistanbul.com
Comfort Istanbul Travel provides airport transfers, private tours, chauffeur services, VIP transportation, package tours, and travel assistance throughout Istanbul and Türkiye.
Information We Collect
When you contact us, request information, make a booking, or use our services, we may collect personal information including:
- Full name
- Phone number
- Email address
- Flight details
- Hotel information
- Pickup and drop-off locations
- Travel dates and times
- Number of passengers
- Special requests related to your reservation
We only collect information that is necessary to provide our services and improve customer support.
How We Use Your Information
We use your information to:
- Process reservations and bookings
- Provide airport transfer and tour services
- Communicate with customers regarding reservations
- Respond to inquiries and support requests
- Improve our website and services
- Comply with legal and administrative requirements
We do not sell, rent, or trade your personal information to third parties.
Booking and Payment Information
If you make a reservation through our website, payment information may be processed by secure third-party payment providers.
Comfort Istanbul Travel does not store full credit card information on its servers.
All payment transactions are handled according to the security standards and privacy policies of the relevant payment provider.
Contact Forms, Email and WhatsApp
When you contact us through contact forms, email, WhatsApp, social media, or telephone, we may retain communication records for customer service, reservation management, and legal purposes.
These records are kept securely and are not shared with unauthorized third parties.
Cookies
Our website may use cookies to improve website functionality and user experience.
Cookies may be used to:
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Maintain login sessions where applicable
You may disable cookies through your browser settings at any time.
Analytics and Tracking
We may use services such as:
- Google Analytics
- Google Search Console
- Google Maps
- Social Media Integrations
These services may collect anonymous information regarding website usage, visitor behavior, device type, browser information, and traffic sources.
This information is used solely to improve our website and services.
Embedded Content From Other Websites
Pages on this website may include embedded content such as:
- Videos
- Maps
- Images
- Social media posts
- External booking tools
Embedded content behaves in the same manner as if you visited the external website directly.
These websites may collect data about you, use cookies, and monitor your interaction with their content according to their own privacy policies.
Google Maps
Our website may display Google Maps to help customers locate our office and meeting points.
Google may collect data according to its own Privacy Policy when interacting with map services.
Comments
When visitors leave comments on the website, we may collect information displayed in the comment form together with the visitor’s IP address and browser information to help detect spam and maintain website security.
Comments and their metadata may be retained indefinitely.
Media
If users upload images to the website, they should avoid uploading images containing embedded location data (EXIF GPS).
Visitors may be able to download and extract location information from publicly available images.
Who We Share Your Data With
We only share information when necessary to:
- Complete requested services
- Process payments
- Prevent fraud
- Protect website security
- Comply with legal obligations
Information may be shared with trusted service providers, payment processors, analytics providers, hosting providers, or legal authorities when required by law.
Data Retention
We retain customer and booking information only as long as necessary for:
- Reservation management
- Customer support
- Accounting requirements
- Legal compliance
- Security purposes
Information that is no longer required may be securely deleted.
Your Rights
You may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information where legally permitted
- Information regarding how your data is processed
Requests can be submitted using the contact information provided below.
Data Security
Comfort Istanbul Travel takes reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Data loss
- Misuse
- Alteration
- Disclosure
While we strive to protect your information, no method of internet transmission can be guaranteed to be 100% secure.
Contact Information
If you have questions regarding this Privacy Policy or your personal data, please contact us:
Comfort Istanbul Travel Agency
Website: https://www.comfortistanbul.com
Email: info@comfortistanbul.com
Address: Kocatepe Mah. Dolapdere Taksim Cad. No:77/31 34437 Beyoglu / Istanbul
Phone: +90 536 873 19 08
Phone: +90 535 290 00 90
Updates to This Privacy Policy
Comfort Istanbul Travel reserves the right to update this Privacy Policy at any time.
Changes will be published on this page and become effective immediately upon publication.
Last Updated: June 2026
